Vestay Champs-Élysées

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children
  : The location was excellent and the rooms were very comfortable and spacious. Sofa bed was surprisingly high quality. The bathroom was very clean and decently size. Very quiet for being so close to Champs-Elysees. Service during our stay was good: they washed our dirty dishes for us and staff were responsive to emails. Now that I know what to expect, I'd do Beauquartier again. If what you want is just a step up from Airbnb, this is a good fit.
  : Initial customer service was not great. The listing said they would charge my credit card 7 days before the booking. This turned out to be false and they attempted to charge my card right away. My credit card company thought it was fraud and rejected it. Once I sorted out the credit card company, getting Beauquartier to charge me again was much harder than it needed to be. First they were unresponsive to email. Then it was a challenge (not to mention expensive) to call them on the phone being 7 hours behind French time. Their after-hours support (after 7pm French time) was not helpful. I was finally able to catch somebody who could help by calling first thing in the morning US time and we got the charge sorted out. Also, the original booking email said the ground floor would have luggage lockers. I only found out the day before in the "here's what you need to know when you show up" email that is not true. Luckily a shop a couple blocks away did NannyBag and that worked well. This seems to be a new property for Beauquartier that used to be managed by Vestay. They were just starting to put up signs with the Beauquartier logo when we were there and this property isn't even on the Beauquartier website yet. I expect they will probably get better at managing this property and providing customer service for it in the future. The floor boards haven't been replaced or refurbished in a very long time. I wouldn't be surprised if they are original to the building. Some boards were unsupported and bouncy and there was one hole in the floor big enough to drop a ring or credit card through.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : the location is very strategic
  : The floor still old style with wood that already broken in several part, so if you walk the floor wil be litlle bit noisy

Wonderful
Traveller Type: Family with Young Children
  : The location

Wonderful
Traveller Type:
  : Very close to Champs Elyses, what an excellent location.
  : Small apartment for 4 people. Bathroomwindow didnt open.