Premiere Classe Mulhouse Sud Morschwiller

Poor
Traveller Type: Family with Young Children
  : Location.
  : We arrived shortly after 2100 but well before 2200 and knowing this ahead of time we asked the reception if this would cause issues checking in. We were told adamantly that eventhough they wont be there after 2100 it wont cause issues because the terminal outside can be used to get the room cards and get access to the room using the booking references alone. Upon arrival we and another guest found out quickly that this was not the case. The terminal checked us in but failed to provide us the cards. The only number for service was on the wall above which we rang and the man couldnt understand a word of English - this was not a problem because the other guest that was stranded was French speaking and able to translate on our behalf. After a short conversation with the man on the phone who hung up on him, he was told that nobody is coming - reception is closed and that is the end of story and that we cant even get our money back. After a few more attempts to call him and convince him to help us, he continued to simply hang up on us. Finally, we approached the hotel next door and asked for assistance - they were able to call somebody who was in that hotel with access to where we were staying and after failing to repair the terminal used keys to access the property manually. Eventually we did get our cards and were able to get into our rooms - the rooms were not as advertised with bunk beds and there was no air conditioning. It was not at all as expected but it was not too late to leave and find alternatives so we were stuck. I will certainly not be going back there and will not recommend.

Poor
Traveller Type:
  : Horrible accommodation, confused staff. Very old building, it seems this is the original Premiere Class building from 80s without any revitalisation. I dont understand how it is possible still sell such accommodation.

Good
Traveller Type: Family with Young Children
  : perfect room for 3 on the road to a further destination, excellent breakfast (we did stay in Campanile next doors instead of Premiere Classe Mulhouse) if it wasn't for the troubles during the night with juvenils from a house nearby
  : Hardly slept because of young troublemakers that made a lot of noise and car racing nearby

Fair
Traveller Type: Family with Young Children
  : Access to major motorways
  : Breakfast - very little on offer - a few rolls a few cereals tea and coffee from machine - no fresh juices - really poor

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Business Traveler