Vacancéole - Au Coeur des Ours

Policies

WiFi is available in the hotel rooms and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are allowed on request. Charges may be applicable.

Children of any age are allowed.
No cots are available.
No extra beds are available.

Please inform Vacancéole - Au Coeur des Ours in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
A damage deposit of EUR 300 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please contact Vacancéole after booking to get all the necessary information regarding your stay (reception opening hours, access to the property, contact details, additional services available, things to do in the area and other practical information).

For any request related to an accommodation with disability access, please contact the property directly.

Reception opening hours:

- Monday : 08:00 to 11:00
- Tuesday : closed
- Wednesday : 08:00 to 11:00
- Thursdays : 08:00 to 11:00 and 16:00 to 19:00
- Friday : 08:00 to 11:00 and 16:00 to 19:00
- Saturday : 08:00 to 12:00 and 15:00 to 20:00
- Sunday : 08:00 to 11:00 and 16:00 to 19:00

Please note that these times may be modified.

If you plan to arrive outside these times, please contact the property by telephone at least 24 hours before check-in. Contact details can be found on the booking confirmation.

Payment is only possible by Visa, MasterCard or American Express.

Cheques Vacances holiday vouchers are not an accepted method of payment.

Guests can benefit from preferential rates for ski passes and ski equipment. For more information, please contact the property directly.

For stays from 1 to 6 nights,ed-of-stay cleaning is included in the rate, except for the kitchen area and dishes which must be cleaned by the guests.

For stays of 7 nights or more, end-of-stay cleaning is not included in the rate but are available at an extra charge. If guests don’t clean the kitchenette and wash the dishes, extra fees will be charged.

Bed linen and towels are included for stays of 1 to 6 nights, for stays of 7 nights and more they are not included in the price, but available for an extra charge.