Pol Hotel

Poor
Traveller Type:
  : Location was great
  : Bad pointsThe Air conditioning didnt work and as we were on the 3rd floor it was extremely hot so had to have the windows open all night, this wouldnt have been so bad but we were constantly woken by the bin collection and the market being set up, the rooms were not made each day and we had to complain to the management. There was no tea / coffee in the room, there was a tv but no remote control so that didnt work, the room didnt have a shower except for a hand held which was like showering with a needle gun which went all over the floor as there was no shower curtain. The toilet didnt flush properly so had to use the toilet brush to force any solids down. The room was extremely dark and most of the light bulbs didnt work, the card reader on reception didnt work so I had to run around the town to try and find a cash point which didnt give me enough money to pay (due to daily limit) which was very embarrassing. The rooms were very shabby and in need of decorating (especially what we paid for it). We were offered a 16 breakfast each as compensation for the rooms not The being cleaned - not worth 1.60 - small selection of croissants and continental meats.Good pointsOne of our party had booked a room through Booking.com but they had changed the dates without him realising so when we turned up there was no room for him, the very nice lady on reception rang around the other bookings who hadnt turned up and found him a room which saved the day.The reception staff were very niceThe location is very good

Disappointing
Traveller Type: Family with Young Children
  : The hotel charges a silly amount for a cot. However, when I arrived, I realized the cot had no appropriate mattress not appropriate bedding. This is a choking hazard for babies. When I flagged it to the staff, they were rude - said they wouldnt charge for the bed, but they did anyway. They refused to fox it for subsequent nights. My bedroom was in a quasi windowless basement wich smelled moldy in August.

Very Good
Traveller Type: Traveling as Couple
  : Good location
  : The room I was in, only had a hand held shower

Good
Traveller Type: Family with Young Children
  : Family room was very spacious and clean, staff were helpful. The location was perfect for us and was right in the middle of an amazing market area.

Very Good
Traveller Type: Traveling as Couple

Fair
Traveller Type:
  : Location was excellent. Everything else average but was such a good price can't really complain
  : Funny smell in reception. Felt like we were the only ones in the hotel. Found it hard to find at night as it isn't clear from the street that it is a hotel

Poor
Traveller Type: Traveling as Couple
  : Location only
  : We were supposed to have an upgraded Superior Room - was very basic. Hand held shower head only. Smelt musty.

Fair
Traveller Type: Traveling as Couple
  : -Great location -Helpful staff - Room changed easily
  : - It was a shame to return to the hotel after 15 years ( when it first opened ) to find it a little run down in places - Our room only had a bath and handheld shower attachment - - Breakfast over priced for what we had - Additional charge for tea - there were no facilities in the room - From the pictures on the website - and on our previous stay rooms look much nicer - all room should be this standard .