Oasis Les Portes du Soleil Mountain Resort

Policies

WiFi is available in the hotel rooms and is free of charge.

Free public parking is possible on site (reservation is not needed).

Pets are allowed on request. Charges may be applicable.

Children of any age are allowed.
Children up to and including 1 year old stay for € 16 per person per stay when using an available cot.
No extra beds are available.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Please inform Oasis Les Portes du Soleil Mountain Resort in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
A damage deposit of EUR 500 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Please note that the initial prepayment by bank transfer is due within 14 days after the invoice date. The remaining payment should be received by bank transfer 6 weeks before arrival. Please contact the property in advance to organise this.

Additional costs must be paid by credit or debit card directly at the property.

Please note that if the reservation is made within 6 weeks of the arrival date, the total amount must be paid by bank transfer before arrival.

Please note that payment of the additional costs (bed linen and towel package and city tax) must be paid upon arrival by credit card.

A prepayment deposit via bank transfer is required to secure your reservation. The property will contact you after you book to provide any bank transfer instructions. Contact details can be found on your confirmation.

Please note that if prepayment is not paid on time, the property reserves the right to cancel the booking.

A cancellation notice will be sent to the guests.