The Originals Boutique Hôtel d'Alsace Strasbourg Sud (Qualys-Hotel)

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children

Fair
Traveller Type: Family with Young Children
  : Staff and parking
  : The room is too small

Very Poor
Traveller Type: Traveling as Couple
  : Location: Hotel is located next to a tram stop, there are several cafes around, a supermarket and a park with a small zoo within walking distance. The room could have benefited from a little renovation, but it was clean enough. Although we found someone's socks in the closet. Booking's customer support team was very polite, patient and helpful in communication with the hotel.
  : In the morning, day before the trip, unfortunately, we fell ill, so we decided to call the hotel and ask if there was a possibility to cancel the reservation, perhaps with a partial refund given that the free cancellation period had ended at midnight. We hoped for a quick and clear response, either "yes," with an explanation of the conditions, or "no, there is no such possibility", after which we wouldn't have had any further questions.Instead, we spent 2 days on the phone.Initially, front desk replied that "they don't manage orders made through Booking.com (B.), and suggested booking directly in the future, then later that "only manager had the authority to address the request" when they received an email from B.But when we asked whether we could speak to manager, we encountered some conflicting information. At first, we were told she was not present on-site at the moment, then that she would be available in the morning the next day, then she would be at 14:30 and so on, till she's not here and will not be - it's her day off".After that - unanswered calls and even hang-ups from the hotel side.In an attempt to find a resolution, B. consultants sent to the hotel emails and suggested possible options for cancellation or modification, but regrettably, these messages went unanswered.Finally, with the help of B. customer support, we received the clear answer that the hotel staff could have provided when we first called.So we decided to proceed with the trip nevertheless. Unfortunately, due to the delayed response from hotel, we missed our train, losing a day of our planned stay.Efforts to reschedule check-in time were also met with unexpected communication problems, and we were only successful in making the change with the assistance from B.

Poor
Traveller Type: Traveling as Couple
  : Tha hardest mattress I have been in years. Bathroom not properly maintained with clogged drain on tne shower ,rherefore it flooded everytime.