B&B Hôtel Champigny-sur-Marne

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type: Family with Young Children
  : Clean, comfortable, well located to quickly access the motorway
  : Expensive breakfast (vs. offer/quality and other B&Bs)

Very Good
Traveller Type: Business Traveler

Very Good
Traveller Type:

Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : The 3 staff at the reception that we had the most interaction with provided excellent customer service, they were very helpful and always ready to assist. Did not get their names but both gentlemen and the lady were very professional. There was always some at the desk no matter what time, we would return back to the hotel very late but they were always accommodating. Access to tram and train within walking distance.
  : The last member of staff that we interacted with on the last day ruined the whole experience for us, we checked out on the 29th August and the ladies attitude and behaviour was very disappointing compared to the rest of the staff. Due to delay in our return flight we had spoken to the gentlemen at the front desk the night before and explained the situation, we were a group of 12 people and had 4 rooms. Had asked the gentlemen if it was possible to keep one room till 2pm as check out was 12, he said yes, made note of this and confirmed the other 3 rooms would be checked out by 12pm. The lady who was at reception on the day of check out was very rude, Eva did not try to understand the situation, instead was raising her voice and kept on saying impossible you need to leave now this happened a few minutes before 12pm, you can imagine how rushed and flustered we were when everything had been agreed the night before. Eva ruined the whole experience at the hotel due to her unprofessional behaviour, her rude attitude and showing no understanding of the situation.

Very Good
Traveller Type: Business Traveler