Les Pilotis Du Cognac

Disappointing
Traveller Type: Traveling as Couple
  : The chalets are well-appointed, bed was comfortable.
  : Traffic delays caused us to be later arrving at this property, but not withstanding that, directions on the website were not very helpful, and indeed, on arrival the sign on the roadside was not clear whether one should turn before or after the sign........we chose the later. However, arriving at the front entrance, unable to translate the instructions, (would have been useful to put a map or, at least an arrow,) we ended up at the golf club! Returning to the main gate we pressed the intercom, very little English spoken, we eventually found out we should be at the back entrance, which had we taken the road before the sign, we would have found the right entrance. Very confusing, as there were no details anywhere to prepare us for this. Once on the property, it was poorly lit to start with and our assigned chalet was right at the front, so luggage had to be hauled via a small trolley. We were not in a very good receptive mood at this stage, the owner offered to cancel, but having seen the traffic from Cognac, it was not a good option to try and find somewhere else. The chalets are well-appointed, bed was comfortable. We settled in, but were puzzled by the continuous overhead light aircraft noise, surprisingly up until 9pm, even on the internet we could find no information about an airfield close by, it was definitley an irritating noise intrusion. I stopped counting at 30 light aircraft flying over, maybe it was the same one........ Athough the kitchenette was reasonably well-equipped, there was not a chopping board, no hand towel and only one teatowel. None of the instructions in the chalet handbook were in English, thankfully, my limited knoweldge of French helped. In the bathroom, there were only bath towels no hand towels, I understand the eco- nature of this property but at this price, one considers this part of a normal luxury standard. If you are still reading this, you can work out how you make this a better experience than we had.

Fair
Traveller Type: Traveling as Couple
  : Location
  : The owners wanting to sell you there products and not willing to understand basic English.