Hôtel-Pension Broisin

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple
  : The hotel is pretty well located in the center of the city. There's a park nearby and many small shops around, also supermarkets and a local market nearby. The host is super nice and offers help for all there is to know. Speaks French, English, German. The room offers a possibility to hang up clothes to dry. Wifi worked well.
  : The mattress is very soft and the room doesn't offer that much space.

Very Good
Traveller Type: Business Traveler
  : Lovely location in Aix-les-Bains. Comfortable and clean rooms. Easy checking.

Disappointing
Traveller Type: Solo Traveler
  : Location.
  : Had to wait a while on arrival as no one was present to give me the key. Quite frustrating after a long journey. Bin not emptied, I had to take the rubbish out myself. Wi-Fi very poor.

Very Poor
Traveller Type: Traveling as Couple
  : Nothing much
  : Very smelly building uncomfortable beds and poor Wi-Fi with a very ugly old shower that has stinky water - sewage smell

Very Poor
Traveller Type: Solo Traveler
  : From the pictures the property looked lovely and upon arrival it seemed quite nice, situated in a kind of alleyway behind a main shopping street with plenty of restaurants and cafes, however on checking in we were told the security door had had the glass smashed and to be careful of it, it looked as though the property had been broken into as the security door glass was smashed next to the lock and could easily be opened now from outside, this was not part of the main Htel building but the building next door, so immediately I was concerned about security and already decided to leave my valuables in the car parked on the street a few hundred meters away, as we got to our second floor room up a narrow staircase it seemed quite clean, it was very basic, a room with a bed, tv on the wall small table and lamp, there was a small shower and toilet, we were happy with it on first impression and left our bags to go out for dinner and explore, we returned after midnight and I decided to have a shower before bed, I found the shower door was broken and would not close, it would swing open so I had to hold it shut and aim the shower so not to spray the floor, this was impossible and the floor was soaked and very slippery, I also noticed the wash hand basin was leaking too and the wooden unit it sat in was rotten, I found the toilet to be leaking from the waste also and a smell of urine was coming from the back of the toilet, as I pulled back the sheets to get into bed I found a number of brown stains in the sheets each around 5-8cm long along with a number of small holes what looked like cigarette burns, I put the sheets back on and had to use my own towels to put on the bed and sleep on top of those with no cover, I decided not to use the pillows too as I had now lost confidence with the cleanliness of the place, as it was well after midnight I decided to take this up with the manager in the morning. There was a sign that stated reception was closed at 23.30.
  : Following on from above: as we tried to check out the following morning there was no staff about, we waited for the girl serving breakfast to be free and left the key with her, we expected to her the issues we had with the property and asked to speak with the manager, the girl told me the manager was out for the day and gave me a phone number, I called but there was no answer and no option of leaving a voicemail, the only other option I had was to contact via this website, I left a message and sent pictures, when I eventually got a reply I was told it was my fault for not contacting him at the time, I replied with apart from being incredibly hard to make contact with your reception states its closed from 23.30, the manager continued to blame me and stated they could have rectified the issues at the time, although i dont believe these issues could be rectified after midnight. I was offered a 20 euro payment and told to take it or leave it. I have never stayed in such an awful place with truly offensive customer service, I would advise everyone to steer clear from this property.

Pleasant
Traveller Type: Solo Traveler
  : Able to find a room last minute
  : There's no separation between the toilet and the rest of the room

Wonderful
Traveller Type: Business Traveler

Good
Traveller Type: Family with Young Children

Disappointing
Traveller Type: Traveling as Couple
  : No hot water