Stadthotel Santanyi

Poor
Traveller Type: Traveling as Couple
  : Great Location
  : The bed was uncomfortable, the room furnishing was poor, quite obvious that the room hadnt been checked prior to arrival as there was no toilet paper on the rack nor was there any spare, when feedback was provided to the owner there was no response or apology Went down for breakfast to find that it had been pre set per individual with no choice? First time and place in the world to experience such a bizarre experience

Fair
Traveller Type: Business Traveler
  : Towels rock hard and scratchy. Flannels not clean. Bedding also not clean. Stains on duvet.
  : Laundry really lets this place down

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Traveling as Couple
  : nicely but simply decorated, fantastic location both for Santanyi which we love but also more generally as a base to explore Mallorca by hire car.
  : there was a problem with our hot water so of 3 nights we only had one hot shower and two very cold ones! we mentioned it to the owners the first time abs they sorted it for when we returned that night but then it was cold again the night before we left so it was too late to mention again as there is nobody on site in the evening.WiFi is very slow, wasnt able to check in online for home flight at the hotel or really use it at all!

Very Good
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple
  : Great location and lovely courtyard area. Spacious room and clean throughout.
  : Working but rather ineffectual AC in the bedroom, no WiFi connection in the bedroom. Rather salty water from the shower and taps (but bottled water was provided for the coffee machine).

Fair
Traveller Type: Traveling as Couple
  : nice old property and breakfast area
  : another top floor room! towels were old, grey and hard. Not changed in 3 nights. No room service at all on the Sunday. Booking.com said internet throughout but hardly a signal in the bedroom. Mediocre breakfast, probably ok if you were German!!

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type:
  : The worst experience of my life. The owner is a german who refuses to speak Spanish, who only appears for breakfast and the hotel is unattended all day. He wasn't even there to check in, even though I had told him the time of my arrival. A tourist who happened to enter the hotel let me in. This german is a LYING person, because I wrote to him indicating that we were going to be 2 people instead of 1,, and even though he answered the email, he later indicated that he had not been told. The reservation was in my name, but my friend was not allowed to enter the room, and if she did not pay the full value, she could leave because his hotel was always full (that was another lie, we were only 4 persons in the entire hotel) and he offer to that return the money. With this mistreatment, the next day we decided to check out, but there he refused to return the money. We asked for a receipt and it was done on a piece of paper from his office, which is not a valid receipt. A person, who believes that he sets the rules because he believes that the hotel is his home, and that tourists should be treated rudely and without respect. I called Booking to file a claim, and they told me that they were going to contact the owner, because was not acceptable his behavior. But this man told us very rudely at the exit that Booking had indicated him I was known because I always do the same problem in other places. Which caused me a surprise, but then I understood that this man is a liar. To all the people who are interested in going to Santyani, I recommend not to go to this hotel. And I ask Booking to check and take this hotel out of the list