Finca Son Baulo

Very Poor
Traveller Type: Business Traveler
  : We stayed at the property as a family of 4 for 10 nights. The property has lots of space, so it's perfect for a family. There is a grill, a large terrace, a few tables, both inside and outside, so you can spend your time both inside and outside. There are lounge chairs and animals that give character to the property. You won't have issues with the parking. The property is isolated, you won't have issues with the noise from the neighbours (even though there are houses nearby that play music in the evening). If the agency handling the property and the owners would be decent human beings, this property would be amazing.
  : The agency that manages the property and the owners are appalling. The biggest issue was caused by a lack of cleanliness. The property has animals, some of the animals (peacocks) roam the property freely. During our 10 nights stay there was a lot of peacock excrement on the terrace. We couldn't clean the excrement because there were no tools for that purpose. At the end of the stay, the excrement amount was very large, so we didn't use the outside space anymore. We complained to the agency but they did nothing! We have nothing against the animals, we enjoyed their company and their charm, but having excrement all over the property is not hygienic nor normal. Another big issue is the fridge. In the booking.com photos, they had a new large green fridge that can create ice. In reality, the fridge is old, rusty and with a door that doesn't close, your food getting spoiled. If you look at the what people on booking.com said in the reviews, they complained about the fridge like us and they were said that the fridge will be replaced after the stay. We also found ants in the bedrooms! The agency sent a man that got rid of the ants after a few days. They only provided two towels per person for 10 nights. In the booking.com pictures the lounge chairs have towels, but when we arrived at the property there were none. It took 5 days of back-and-forth with the agency to get the towels. There are no instructions on what to do with the trash. There is a large bin outside the property, but it can get full quickly. When we asked about what to do with the bin, they said that we should throw where we see fit someplace outside the city. Yes, they were serious with that suggestion! There is noise in the morning from animals, so you might be awaken by that. Nobody will come to clean the property or the terrace during your stay. There is no toilet paper, shampoo, USB charging ports. The communication is very slow, the agency says they cannot do anything for most issues.