The Rentals Collection - Issar

Wonderful
Traveller Type: Family with Young Children
  : Staff at the office were super helpful.

Very Good
Traveller Type:
  : The beds were super comfy. The shower was phenomenal. Kitchen was well stocked with dish ware and pots/pans. The balcony was great and we were even able to store our bikes out there. The location was wonderful too. nice and quiet neighborhood but close to bustling bars and restaurants and cafes.
  : It was soooooooooo hot at night and the thermostat didnt work so it was unbearably hot to sleep. If you open the window and have the blind down no air would circulate but with the blind up everyone can see in. There are loads of apts right outside the window with full view. I called and asked for help to get the thermostat working and they said they would send someone but it was never repaired while we were there and I know if they sent someone.

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : Great location near to beach, old town, bars, restaurants, supermarket and bakery just around the corner but no noise at all. Modern flat with lovely balcony.
  : nothing, all great.

Wonderful
Traveller Type: Family with Young Children
  : Brand new, clean, safe and quiet.Ideal city centre location for exploring San Sebastin.
  : Nothing.

Fair
Traveller Type: Family with Young Children
  : equipped kitchen, comfy beds,
  : the flat wasnt cleaned up to standard. in the main bedroom there was an incredible amount of dust which we had to hoover on arrival. When i report it, the staff didnt even write a line of apologies!!zero education!!The ppl who manage this flat are unpleasant, not helpfull at all. firstly they charged me a higher price for parking than it was published and they refused to refund me the difference. We are talking about 15 refund but they prefer to have an upset client than encouraging you to return.. They have the typical spanish mentality, their business first, people last.. no customer oriented at all. Another example of their poor customer service is when i asked to have another high chair since i have twins of 20 m old. they replied crib and chair go in pack and so for an extra one ( which they confirmed to have) i should have paid 50.. Nothing out of courtesy of course!! when we got the keys and parked we got stuck in the parking as the "nice" stuff forgot to send us instrctions how to reach the flat with a special code for the lift.. we entered into many inconveniences which again, when reported, they didnt apologose but instead the y sent the instruction as they are... they didnt make up anything to us after all this...zero, not even apologise. this is just to tell you the level of the people behind. Ah, at arrival, ours was at 2230, there was not even a bottle of water in the kitchen to conclude, it d very uncomfortable to eat at the table.. you sit on a stool which breaks your back after 10 min!!! Very disappointing overall, mainly for who is behind this

Poor
Traveller Type: Business Traveler
  : Nice location not far walk from everything and a great restaurant just across the street for breakfast and lunch and a bookstore/restaurant also just a minute away. Modern apartment with a nice patio.
  : But the negatives are far more than the positives. First, there's a large school that's right outside the bedroom windows that is extremely noisy from early morning till very late in the day. The bedrooms face out to other apartment buildings and the school so you have a choice of having the shades completely down with no ventilation or the shades up and everyone looking at you. All of the apartment furnishings were inadequate and uncomfortable. In addition it is misrepresented as having air conditioning. In reality there is only air conditioning in one corner of the living room as seen in the photo. No air conditioning that covers the rest of the living room and dinning area. No air conditioning in either of the bedrooms. And it was extremely hot and hard to ventilate the apartment. While the staff was pleasant at check in, our dealings with them subsequently were far less pleasant. Lastly it was very difficult to enter the garage with the instructions provided by the management company. We eventually figured it out and it was no problem, but it was very frustrating in the beginning.We were dissatisfied with both the apartment and with the management company.