Akelarre - Relais & Châteaux

Pleasant
Traveller Type: Traveling as Couple
  : Rooms were small and very sparse No pool Not Value for money Bad customer service after staying

Wonderful
Traveller Type: Family with Young Children
  : Ocean view great and well exploited by the architectural design. Proximity to town and countryside very appreciated. Personnel great -the concierge services in particular were outstanding. Rooms well appointed, ambience very pleasing, excellent sleep comfort. Quality of breakfast top, even if it was only a la carte -no buffet offered. Welcome snacks & bottle of wine in the rooms much appreciated.
  : An outdoor swimming pool was missed by all of us. It's essential for summer holidays. We were not lucky enough to try the famous restaurant, but this is not the hotel's fault. Trying to find some "easy" food in the casual restaurant, we were surprised to find out that the entire menu was gourmet style, even if the restaurant did not really support such endeavours (space, ambience & style etc.) Value for money not great, but service and overall quality justify the elevated prices.

Wonderful
Traveller Type: Traveling as Couple
  : The rooms in this hotel are very spacious with a phenomenal sea view, comfortable furniture and spacious bathrooms. The hotel breakfast and lunch menus were excellent and the Spa facilities were also spacious and very well appointed. The staff was very freindly and helpful and the location is perfect for long walks on the coast. Free electric vehicle charging and a solid WiFi were also nice to have.
  : The TVs are expensive B&O rubbish that take an eternity to even turn on and on which half the apps have already stopped running. For that money they could have bought two regular brand TVs per room and made sure there is also one in front of the bed instead of akwardly placed on a 45 swivel far off to the left of the bed. The mattress was a bit to hard for my taste, but sadly my request for a topper was rejected as apprently this 5* hotel didn't have any toppers. For a 7 night stay you'd think somebody might pop in to town and buy one... As for the 3* Michelin restaurant, I'd recommend skipping it, as it does not live up to the hype that star rating would suggest. Lastly, I'm also not sure a 300 per night credit card pre-authorisation was warranted, as the room was already paid a full two weeks in advance, but that may be because of the expensive TVs....

Very Good
Traveller Type: Traveling as Couple
  : Very stylish and perfectly done hotel
  : The Michelin restaurant was not available for us, because was fully booked.It will be very useful to have an option of reservation for the guests of the hotel. Its not hard to write a message for the guest, and ask for the reservation needed.

Poor
Traveller Type: Traveling as Couple
  : The views
  : Service

Wonderful
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Traveling as Couple
  : Views were amazing, especially the views from the bath!
  : The pricing model for minibar and room service is way out of line, 25% surcharge for anything in the room!