HOSTAL LUCIA by gaiarooms

Pleasant
Traveller Type:

Very Good
Traveller Type: Family with Young Children
  : The staff/ particularly maintenance and cleaning staff were so lovely and helpful. They were also hard working, dedicated and kind. The check in system which is brilliant and the particular way it is set up feels very safe. Location is a few minutes stroll to the pedestrianised zone leading toward all the shops and Plaze Mayor and the beautiful historic area is a few minutes walk. Great for long stays.
  : It was a great value. We had an issue with the room and they fixed it in a timely manner. Salamanca has many beautiful accommodations in the heart of the old town - although far pricier for a long term stay. For the short term there are orher properties right in the heart of the town with beautiful views. Comparison shopping - I would choose to pay a bit more for a short stay unless the price is far steeper. For a longer stay is was good.

Pleasant
Traveller Type: Traveling as Couple
  : the location was very convenient and was reasonably priced.
  : The bed was extremely uncomfortable. The shower was horrible. its listed as having a kitchen but it barely has any equipment to be listed as one. the key didnt open the front door could only be done by the phone. Could hear everything from the room next door.

Poor
Traveller Type: Solo Traveler
  : Very clean room, and the location was fine...although this was my first visit to the city and so I didn't know where might have been 'better'. The facilities offered in the room (kitchenette, fridge etc) helped make it feel more potentially comfortable. Can't comment on the TV as I didn't use it at all. Plenty of storage space too. Handy enough for cafes, minimarkets, pharmacies and so on. Quiet street at night too.
  : Three main things were not to my satisfaction.1) The door to the room from the corridor did not look or feel the most secure, so I felt I had to hide my valuables any time I left the room. However, the location did not seem in any way 'dodgy', but thieves are opportunists. Plus the room is in a building shared by private apartments so it just felt odd.2) This 'digital key' system. I know that being a hostel within a private apartment building it is not staffed, but the idea of keys on your phone...? Again, not comfortable with that. There were three separate doors to negotiate, with a digital key for each. The first worked into the building, the second wasn't needed into the wee room with the 'check-in machine' 'cos that door was left open, but the third to get into my actual accommodation did NOT work, and upon arriving late at night this was a worry, especially with no staff to help. However, a phone call to a helpline resulted in an eventual remote activation. Inconvenient, and worrying.3) Now THIS is my big complaint. Whilst travelling to the city from my previous location I was called to be forewarned that during my first night there would be no water supply to the room due to necessary works in the building. "Not ideal", I thought, but fair play for calling to inform me. As it happened, there WAS water that first night, but the following day it was cut off and was not on again during my four day stay! At no point did anybody call me again to check the situation, nor did anyone respond to my messages (via Booking.com app). So, I essentially had three days and nights of no water to wash, shower or flush the toilet. No one thought to offer an alternative room in one of their other facilities, or to even provide bottled water for drinking. On my last day someone messaged to say they had tried calling, but couldn't get through. No evidence of that.

Poor
Traveller Type: Solo Traveler
  : The bed was ok and comfortable.
  : I had warned the staff that I would arrive VERY late. When I got there, it was not possible to open the door of the facilities following the instructions I had been provided. It was VERY hard and took very long to contact anyone for help. I reached next door out for assistance, and a prostitute opened the door!

Fair
Traveller Type: Traveling as Couple
  : Very central
  : A shelf in the shower, a hook for drying your hands with a towel at the washbasin, power sockets (I didn't find any)

Very Poor
Traveller Type: Traveling as Couple
  : it was not the room shown in the pictures, there were cockroaches all over the floor, people in other rooms were blasting music throughout the night and when i googled the dodgy looking bar downstairs it turned out to be a brothel which explains the shifty looking men constantly hanging around outside

Very Good
Traveller Type: Traveling as Couple
  : Very central, very clean
  : Lack of sockets

Very Good
Traveller Type: Traveling as Couple
  : + location+ clean and cosy + good maids
  : + walls aren't very thick, hear house noises+ missing a fan and water heater/cooker

Pleasant
Traveller Type: Traveling as Couple
  : the bed was not comfortable, in the room number 6.Something is wrong with it.There were no plugs in the room.It is important and a reason to stay not again ventilation is connected to lighting which is not fairIt is summer and we need to cool the space