PortBlue Club Pollentia Resort & Spa

Wonderful
Traveller Type: Family with Young Children

Wonderful
Traveller Type:
  : Everything was "easy". My family and I went all inclusive and we had everything and anything we wanted at the tap of a wristband. Nothing was too much to ask for and the staff went out of their way to make sure we had everything and more. Waiting staff in bar Aquarius are SUPERB, they really made the trip with their funny humour and dedication to customer satisfaction.The entertainment was fantastic, this ranged from daytime activities (archery, table tennis, Zumba, aqua aerobics, yoga and plenty more). We also noticed a kids club in the evening, although we had no children with us, it looked brilliant, they really tire the kids out so that the parents can have a relaxing evening. Night time entertainment for adults included Karaoke, tribute bands, dance lessons, discos and bingo- I thought this was a great range and really finished off the days well. Again, the entertainment team are all brilliant.Usually I opt out of buffets as the food is usually cold, tasteless and repetitive but not here. I am glad that I listened to previous reviews and opted in for all inclusive. The food was always piping hot with unlimited options. I also enjoyed the fact that some nights were themed (Asian,BBQ etc). As we had fussy eaters, we primarily ate in the buffet beside reception which accommodated everyone!. Food at the Aquarius bar was delicious and there is a special on everyday which never failed to disappoint. Most of us drank cocktails which were divine and definitely FULL of alcohol.The water sports team were also great, the process of renting equipment is hassle free and they are very friendly and helpful. You literally rent the equipment and the beach is across a small road, maybe 30 seconds away?.Air con in the rooms is fantastic, the weather soared to 30degrees and the rooms remind a cool place to hide away when feeling too warm. The room was cleaned every day to a great standard. The rooms are reasonable in size and equipped with everything you need.
  : The housekeeping staff were very noisy and we appeared to be staying above where they get all the drinks to stock the minibar. From 07:30am (approx) I was usually woken by housekeeping staff clinking and clattering bottles, pushing furniture in nearby rooms (the screech of beds/chairs on floors is really annoying) and on one occasion there were two of the ladies from housekeeping having an argument outside my room to which I had to get up to ask to be quiet. The men who restock the mini fridges also walked in on my 19 year old sister while she was in her underwear- they knocked as they walked in which did not give her time to respond/react. I think it needs to be made explicitly clear the conditions of using the spa when all inclusive- We found the resort on booking.com and researched it using the hotel website. However, we used booking.com for the actual booking as we have our loyalty points. On the hotel website, all incl. means you can use the spa free of charge BUT if you use booking.com the spa costs an additional 15 euro per visit. Booking.com does say that the spa is extra but does not say for all inclusive customers. This gave the illusion that the spa costs extra for those who may be half/full board- not all inclusive because that is what the hotel website says- we were given two free passes to rectify this but I still believe it is not made clear enough.

Good
Traveller Type: Traveling as Couple
  : Nice facilities, quiet adult zone, spacious rooms, good drinks and very kind staff in bars and restaurants
  : No a la carte restaurants, only buffet dinners; it gets a bit boring if you stay there for a whole week.Busy street nearbyI would not say it is a hotel with beach access, although there is a bus transfer you can use.Very loud meeting points for kind in front of our room, kids were screaming from the early hours every day, waking us up (7:30am).No possibility to change the room - we did ask at the desk and we were told that we should have come earlier and now we shouldnt be complaining because overall the hotel is nice.We wanted to leave one night earlier. According to Maxi from the guest office the manager said there was no way to get us a refund because we were Booking.com guests. It was said to us as an argument, just like we were a worse category of guests. Also, during this talk, we heard that if we do not like the room, we can go because we already paid. We felt very strange and uncomfortable.

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple

Pleasant
Traveller Type: Traveling as Couple

Wonderful
Traveller Type:
  : Excellent staff and facilities.
  : Regular passing bus service to local towns but it was quite expensive.

Very Good
Traveller Type: Traveling as Couple
  : Staff were really happy and friendly!
  : Entertainment at night was a bit flat

Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Traveling as Couple