Hotel Real Posada De Liena

Very Good
Traveller Type:

Very Poor
Traveller Type: Traveling as Couple
  : The view from the window.
  : We were not made to feel welcome;there was no sign of a smile. We felt as if we were an inconvenience. The smell of cigarette smoke in the bedroom was dreadful and could not be hidden from us by the cheap, synthetic room de-odoriser left in the bathroom. We dared not unpack our clothes because of the smell. Furnishings in the bedroom were tacky and the springs on the sofa completely broken- relaxing was impossible. The food was over-priced and the meals served without the hint of a smile. Promotional description and photographs were totally misleading. Wi-fi connection impossible.

Fair
Traveller Type: Traveling as Couple
  : The village and local area is stunning. The view of the mountains from our room was beautiful. The hotel is an older property and dated so it is very shabby chic, if you like that look. The hotel offers the option of dinner served at 9pm, we ordered one salad to share, a main course which was for two people and one dessert to share and a bottle of the house wine which came to 69.50
  : The hotel is not easy to access by car, you have to park at least 20mts down a narrow steep lane, if that carpark is full you then have to park further down the hill 50mts away. The hotel has different levels, and given that it doesn't have a lift, it may not suit everyone. I booked one night B&B for my husband and myself in a Superior room with views, however on checking in we were given a Standard Room. I brought this to the attention of the owner who insisted I had reserved a Standard Room. I showed him my booking details but he still wasn't happy and insisted on contacting them before trying to resolving the situation. We waited for this to be rectified and eventually got the room we reserved, a Superior Room. Unfortunately on checking out we also had a problem. My booking was for 119.70 inclusive of breakfast, however the owner asked me to pay 95 by Credit Card for the room and pay separately by Cash for the food we had, the continental breakfast 24 (this didn't match the rates quoted in the hotel bedroom literature) and the dinner we had the evening before. At no stage in the booking process was I told I would have to pay for the food separately by cash. I didn't have cash so I explained I could only pay by card which I did in two separate transactions, 95 for the room and 93.50 for our food. I found the whole experience of dealing with the hotel on checking in and out very frustrating and upsetting.