Sercotel Ciudad de Miranda

Wonderful
Traveller Type: Traveling as Couple
  : Lovely Hotel, well worth the 4 stars. Helpful staff and nice clean facilities. The bed was really comfortable, the air conditioning good and the room was quiet and spacious. The underground car park was accessed by a vehicle elevator which was a bit precarious but worked well! Excellent restaurant at the rear of the Hotel.
  : In room tea and coffee facilities

Good
Traveller Type: Traveling as Couple
  : Great location. Modern, clean and comfortable.
  : We didnt realise the restaurant was closed on a Sunday night and so were most other restaurants in town. It wasnt a massive issue, just had we known, we would have planned our journey differently.

Very Good
Traveller Type: Solo Traveler
  : Parking was difficult to find

Wonderful
Traveller Type: Traveling as Couple
  : Good location, good breakfast, modern building.
  : In-house car parking a bit complicated

Very Good
Traveller Type: Traveling as Couple

Disappointing
Traveller Type: Family with Young Children
  : Cozy room, but rather small for an Executive. Very clean, well furnished with good taste. Very good breakfast, various and the lady there was lovely. Definitely the highlight of the stay in this hotel.
  : The complete incompetence of the receptionist. We asked when the restaurant was open, she said 20:30. So we asked if we can order the room service right now, she said yes. We arrive in our room, call the reception to order the room service. The receptionist tells us it's only open when the kitchen is open, so at 20:30. I go get some snacks to make the kids wait the opening of the restaurant. At 20:35, we arrive at the receptionist if we can go to the restaurant, she said yes. Then checks as lights were off. Brings one of the waitress in front of us who confirms the restaurant opens at 21:00! My wife then asks her if she has any clue about the schedule of the hotel but instead of trying to make up something in compensation, she tries to defend herself that she is right but it's the wrong day!!! We checked in on the Saturday, why would we care of the opening hours of the restaurant on Friday? As she was obviously clueless, we decided to go back to our rooms. In the morning, at the check-out, a new receptionist didn't even bother to ask how was our stay. The customer service is definitely going down to a level never seen before.

Wonderful
Traveller Type: Traveling as Couple
  : The hotel and its facilities. Very well located. Nice staff members always ready to help. Very clean hotel as well
  : The second entrance door does not open with the card so it is not easy to enter the hotel after midnight

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Business Traveler
  : Good hotel, clean, comfortable, well located. Very pleasant staff.
  : Decent internet but not fast enough, I think.

Wonderful
Traveller Type: Traveling as Couple