INMálaga Félix Sáenz

Wonderful
Traveller Type: Traveling as Couple
  : The location was right the in the city center. Furthermore, the apartment was very clean and spacious. We enjoyed our time here!

Wonderful
Traveller Type: Family with Young Children
  : Loved the locationSpotlessly clean apartmentBrilliant air conVery well stocked
  : Left waiting to meet the lady with the keys to let us in even though I had said on several occasions that we would be arriving at 2pm

Very Good
Traveller Type: Traveling as Couple
  : The apartment was clean, secure and had everything we needed. The nice decorations throughout made us feel at home in Mlaga straight away. The air conditioning was excellent. The location was amazing and the staff were friendly and helpful.
  : The bed was very hard though I understand that is down to personal preference. We did have one major issue however. The shower head was hanging off the wall and my partner tried to fix the shower head. When doing so her stomach came into contact with the faucet which was burning hot to touch. She suffered a 2nd degree burn on her stomach as a result. Credit to the owners because as soon as I raised it as an issue they sent a maintenance man around, replaced and refitted a new shower head and apologised for the inconvenience. The faucet still was scolding however. A simple sign stating not to touch the faucet would at least alert people to the danger. I hate to imagine a child catching their face on it for example. My partner still has to apply cream to the burn and that is an unfortunate outcome of another wise lovely stay.

Poor
Traveller Type: Traveling as Couple
  : The apartment is situated at the periphery of the downtown on a quiet street. The apartment is overall nice, spacious, clean, and with several facilities. A parking spot is only 7 minutes on foot away and it is a nice experience to take it by car elevator to the designated parking space. Given these wonderful conditions, you could think nothing could go wrong with booking the apartment.
  : The major problem was in interacting with Carlos, our host. We indicated the time of our arrival plenty before arriving. Nonetheless, we had to wait for 20-30 minutes for him in front of the apartment to receive the key. He acted very arrogant and explained to us how they manage over 17 apartments, and they sometimes are just busy. After entering the apartment, the first thing he asked for was our passports and our signature on his phone on a blank screen. There was no document that we signed, just a blank screen. On our question, of whether this would even be a legal procedure, Carlos asked ironically if we have ever been to a hotel in our life. Even though we are two medical doctors, we felt humiliated by the host. In light of being in a foreign country in the evening, we decided to still keep the accomodation. Two days later, a pipe burst in the ceiling, leading to water flowing into the apartment. We wrote Carlos and informed the building doorman. Carlos did not answer. A couple of hours later, an installer dropped by unannounced. He told us, there is nothing he can do on that day. At this point, Carlos did not answer, nor did he offer us any other accommodation. After returning home we contacted the property about the damages, asked back for our deposit (there is a clause to pay 200 Euros in advance even if the apartment is paid up front), and asked them to delete our signatures from their system. Communication was impossible since the customer relationship team just ignored the majority of our concerns. We asked booking for help to mediate our misunderstanding with the apartment, but the booking team just forwarded the answers of the InMalaga customer support and told us, should we not be satisfied with our answer for them, we should just write it in the review. In the end, we did get back our security deposit 7 days later. We were not compensated in any way, nor has anyone of the entire team (booking or Inmalaga) said sorry even once.

Wonderful
Traveller Type: Traveling as Couple
  : Great location. The apartment had everything that we needed including comfortable sofas for relaxing in after a long day exploring and a comfortable bed for a good night's sleep. Plenty of storage space.
  : Very few TV programs available.

Very Good
Traveller Type: Traveling as Couple
  : The appartment is in the city centre. Restaurants, supermarket, shops, sights close by.
  : A bit of noise from the street below