Alcam Valencia II

Fair
Traveller Type:
  : big space. nice tv where you can log in your Netflix.but Im not sure whether I can get log out after checking out.
  : too complicated online check in steps with hard to use website. no service in the building and took a lot of time calling the staff to open the door for us.one of the bed was dirty without cleaning. someone definitely has used it.

Wonderful
Traveller Type:
  : Location, WiFi, facilities, welcome pack, office service.
  : Nothing to discuss, knowing how short stay was.

Good
Traveller Type: Family with Young Children

Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Family with Young Children
  : Just as advertised. Even if the property is a bit aged, the location is great and the size and amenities were as expected or better. The dishwashing soap and sponge was an unexpected detail that is often missing in similar places and make great sense for a few days stay. Great value fo the money
  : The keys are collected in a place several minutes away, even driving. Those intending to arrive on metro or bus from the airport will find such stop inconvinient. I understan collection a the apartment can be arranged, for a charge

Very Good
Traveller Type:

Very Poor
Traveller Type:
  : Location, size of apartment and good facilities (kitchen, clothes washer)
  : Awful, Awful, Awful. After making the booking we were informed by email that hte keys had to be collected from the agency. From the station (our arrival point) the agency was in the opposite direction from the apartment itself which added 45 minutes to our time to get to the apartment. We requested an earlier check in (12.00pm v 4.00pm) or at least the possiblility of leaving our baggage until it was opened - no response was received. I went to check in by myself so that the rest of the family did not have to cart their luggage around, and was told they would not check me in without all passports....after explaining why I did not have the passports they eventually set me up with an electronic key. On arrival at the block of flats I was unable to identify the apartment so called the agency, having identified it the electronic key did not work so the agency opened it remotely. Later that evening I got an email from the agency saying they would cancel the key unless copies of the other two passports were sent in. I did this and had to do it three times for one passport as their system could not read it even though all the information was legible. FINALLY AND WORST OF ALL ONE WAS NOT ABLE TO LOCK THE DOOR FROM THE INSIDE MEANING THAT THE AGENCY OR ANYONE WITH THE ELECTRIC KEY COULD ENTER AT ANYTIME. THIS IS TOTALLY UNACCEPTABLE AND UNSAFE FOR GUESTS. It felt like the agency was set up to be as efficient as possible for the agency, while in the process forgetting their most important asset..the client.

Pleasant
Traveller Type:

Poor
Traveller Type: Family with Young Children
  : Location
  : Staff unresponsiveThe AC didnt work, we had to figure it out ourselves because the person they sent over had no clue. We left a few things in the apartment and asked them to send them to us (at our expense) but they disappeared. Never again.

Wonderful
Traveller Type: Business Traveler
  : great place , clean simple, close to everything not far from my company's office Awesome place