Casual Serantes

Wonderful
Traveller Type: Traveling as Couple
  : The room was spacious.
  : You could hear noise from outside.

Good
Traveller Type: Solo Traveler
  : The hotel is very central, in the old part of Bilbao. The room was spacious and clean, so was the bathroom.
  : The outside bathroom takes out a lot of comfort. Also, not having a reception at the location is uncomfortable for key pick-up and bag drop. Pricey for what you get.

Very Good
Traveller Type:
  : The location was perfect, in the old town. The enttance was on a very lively street, a lot of people drinking and talking there.
  : It was very cold inside.

Wonderful
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Solo Traveler
  : Good location, decent value, generally got what I expected and would use again. The person I met at Casual Mardones was very helpful.
  : The access code is only sent when the room is ready - this is likely fine for most people, but I was travelling on the day and had no internet or phone signal. I asked for the code slightly earlier or, if the wifi worked by the door, for the code for that, however neither of these options was possible and they moved my booking without my agreement - the intention was to help with my issue (as I was moved to a place with a front desk), but they hadn't taken into account that I'd booked in part for the amenities available at my original place and these weren't available at the new place. I therefore had to ask for my original booking to be restored and suggested that I collect the access code from the place with a front desk as it was fairly near by. This was the solution that worked. I appreciated the attempts to help me and we did obviously work things out, but it did feel a bit hard going. Other than that there were some more minor issues, namely that the 'kitchen', while not claiming to be anything much, did need some bowls, spoons, and a couple more knives, and people might like to know that the same people own multiple properties and you might get messages from one of the other properties (the messages in the app may also not have the links that are mentioned in them - you need to access the email version for those). I still had a good stay, it's just the communication could have been a little easier.

Good
Traveller Type: Solo Traveler

Wonderful
Traveller Type: Traveling as Couple
  : Located near the Cathedral of Bilbao. The streets of old town are fascinating. Easy access by metro from the airport. Spartan furnishings, but with everything you need. The kettle for hot water and coffee is an excellent solution. It is clean. The bathroom and toilet are comfortable. Restaurants and grocery stores near by. Will visit again.
  : Be aware of the very steep staircase to the second floor. Approximately 40 steps.

Wonderful
Traveller Type: Solo Traveler
  : Staff very helpful, room was very clean and comfortable bed. Great location, close to the train station. Particularly liked having the ability to make coffee in the room.
  : I didn't know it was 3 flights of stairs. With 20 kg of luggage, it was difficult to get up there. The room was advertised with a balcony, but a huge air-conditioning unit was placed there, so it was unusable.

Wonderful
Traveller Type: Solo Traveler

Pleasant
Traveller Type: Traveling as Couple
  : We were given a code to enter before we arrived, but it turned out to be incorrect. After trying one of the two contact numbers (the other wasn't even working), we finally got in. However, it was late and not a pleasant experience.