Hotel Mecklenheide

Pleasant
Traveller Type: Business Traveler

Very Good
Traveller Type:
  : The location and price was what swung it. The room was clean and the beds were comfortable.
  : The lack of bedside lamps was a disappointment as had to get out of bed to put the main light out. The entry to the room was by code which you could not see in the dark corridor. I had to use the torch on my phone.. Room 409 the sink plug mechanism was broken.

Very Poor
Traveller Type: Traveling as Couple
  : I called the hotel at 9:20pm on July 28th. I asked if I could check in if I arrive after 12pm.They told me they were open 24 hours and I could check in whenever I wanted.I arrived at the hotel a few minutes before midnight.The reception was closed. I called the hotel at 00:05.I couldn't reach anyone. I called again.I explained to the staff who took the call that I was at the door but couldn't check in as the front desk was closed.She persistently asked me about the message sent via the app, ignoring my identity information, the emails sent by Booking and the reservation number.At that point, strangely enough, I wasn't able to log into the app. For 12 minutes I tried to explain this and solve the problem.This employee, who would never take a step to resolve the issue, hung up and said another employee would call you.Deleting and reinstalling the booking app worked, I logged back in and found the message I wanted.I called the hotel again and said I found the message I was looking for. She said ok then check in online. She didn't even know about their system that doesn't allow online check-in after midnight. Another employee said she would call you and hung up.I found another place to stay because I couldn't trust their great solution oriented approach and I found it unsafe waiting on a street in the middle of the night.At 00:54 they sent a code via WhatsApp.I wonder what missing information they found in an hour.Or do you want customers waiting in the middle of the street at midnight to see if you can fix the problem?A fiasco in every respect.If you cannot find a simple information and send the code,the customer can find another hotel to stay and check in.Note to the staff who avoided the problem they couldn't solve by not understanding my pronunciation:the German I speak allows me to work as a doctor in this country.As I speak three different languages,I have had no problems checking into hotels in many parts of the world.

Very Good
Traveller Type: Business Traveler

Poor
Traveller Type: Solo Traveler

Good
Traveller Type: Business Traveler
  : Clean it has close public transport
  : Quite noisy, single bed is like 80 cm width