Hotel Grüner Baum

Wonderful
Traveller Type: Family with Young Children
  : Great room with excellent facilities we had the two bedroom apartment which was superb. Our remote welcome was efficient and friendly
  : Very little wrong, maybe better coffee facilities in the room?

Fair
Traveller Type:
  : Basic room but comfortable and clean. Breakfast was nice
  : Turning up at the hotel to find it locked and in darkness.If the chef from the local restaurant hadn't come out for a smoke we wouldn't have known how to gain entry to the hotel. No instructions.

Good
Traveller Type: Business Traveler

Wonderful
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children
  : Good breakfast, comfortable room, good restaurant next door.
  : Hotel reception wasn't open when we arrived, no clear instructions or email about how to collect the key.

Wonderful
Traveller Type: Traveling as Couple
  : Everything, nice and tidy. Room and bathroom very clean, everything perfectly functioning. The staff very kind and exhaustive with our requests.Very welcoming with my dog, which is not something always granted. Carpark by the premises. The restaurant was cute and airy rich in choices, german standard plus continental standard. Fresh made, tasty and plentiful. Lovely area with refurbished XVIII centurys old houses around. Amazing the bakery on the other side of the street! At 150 mt, there is a the mediaeval church and around a court with what is left from the ancient suburb, a little group of wooden houses from the XV-XVI centuries, totally refurbished, absolutely a lovely discovery! Thank you for making our stay in Hamm special
  : Our room needed a bit of extra maintainance, there was some wall paper detached from the wall. All the rest ok.

Very Good
Traveller Type: Traveling as Couple

Very Good
Traveller Type: Business Traveler
  : The area..close to the motorway. Clean room, bathroom.
  : All the important things were writen in german. They should go for some english , spanish, french etc ..languages that everyone use. The parking is a bit tricky unless you translate from german to your language .

Very Good
Traveller Type: Solo Traveler

Very Poor
Traveller Type: Traveling as Couple
  : Location of the hotel.
  : On arrival the door of the hotel closed and no staff around. PIN for the box with room keys which was displayed on our booking was the wrong one. Called a few times the property contact phone number but nobody replied. Left messages on answering machine with request of immediate contact. Messaged a property with the same request via bookong.com app but nobody replied till now (05.09.2023). My partner went do the nearby restaurant to ask if anybody knows how to contact the property or get our room key. A waiter from restaurant came back with my partner and said that he new a code but he has nothing to do with a property. But if there is a key in the box with a liable displaying my name we will be able to get inside. Fortunately there was the right key and we were able to access our room. Next morning we arrived for our breakfast and there was nothing prepared and no staff around. After a few minutes a lady arrived, who was a cleaner. We tried to ask her if she knew what was going on but unfortunately due to the language barrier she was unable to answer our questions. The young German couple, which we had met at the hotel lobby was also stunned that there was no breakfast provided and they had to go to the nearby caf to buy breakfast. They were very surprised because according them the day before everything was fine (staff present and breakfast provided). We raised a complain with Booking.com and requested a full refund. We are double shocked by the treatment of this hotel, especially that in April this year we stayed there and our experience was exceptional! Maybe Booking.com should consider removing them from their website?