Ferienwohnungen Schloss Fürstenstein

Pleasant
Traveller Type: Traveling as Couple
  : Apartment was comfortable and had everything we needed (all the basics covered). The view to the mountain was nice.The Berchtesgaden cards were handy to have. Locatio to town is a short 5 minute walk (do keep in mind coming back means a steep climb)
  : Check in experience was a bit "rocky". There was no one there and other guests names were posted in a board but not ours, which scared us for a moment, we had to call 2 numbers (one that hang up on us and only spoke German, while the 2nd one replied). After some checking they found our reservation and told us to just go there and the key would be there, this was true but it wasnt a pleasant check in experience (especially after climbing up the hills to get there).The balcony floor was very dirty, looked like it wasnt cleaned for some time.The pillows were very soft and uncomfortable.For the check out we were surprised to be told that a card payment wasn't possible and getting a request to pay it with cash. Never in my experience traveling I had such a request for a high amount of money (we stayed for 6 nights). I was surprised as the hotels are usually just charging my CC directly. Long story short, ended up doing a bank transfer (which was fine from my EU bank account, but can imagine this could be a bigger problem for other non-EU guests). I find it unbelievable that at this day and age a business like this cannot still manage a simple card payment. (Especially given that this is administrated by a big real state company in the area)

Very Good
Traveller Type:

Wonderful
Traveller Type: Family with Young Children
  : Clean, comfortable old school German accommodation. Unique property that is part of a 1750s palace complex which was really special.
  : It wasnt possible to message the host on Booking.com or email before the stay so communication required calling in. Fortunately I speak German so was ok but would have been tough otherwise. Also, they required a 50pct prepayment from a German account which we could do since my daughter is studying there and has an account already but otherwise it would have been difficult as Americans. Also, when we arrived we had to pay in cash which fortunately we brought with us after seeing other reviews.