Hotel Tilia

Very Poor
Traveller Type: Traveling as Couple
  : Just the aircon in the room
  : Avoid,Avoid, and avoid !!! I was there for a week and I have booked through booking .com which meant that I was supposed to make payment when I do the check-in, around 2pm on a Monday.At 10am on Monday, I have received a message from Chiara advising me that I need to make the payment by 12 , otherwise, they will cancel the booking. com such a poor communication with someone that uses booking .com for they booking service but has not clue about the terms and conditions of the service they use. It was my second time in Switzerland but its was the first time that I have encountered so poor management and so much haggling of money .I have paid over the phone in the end . Furthermore, I was booking a room with a double bed and when I have asked them if they have a double bed since we were a couple they have answered me that all is gone, even though there was no sound on the building ,as if guests were present,there were many rooms available but poor management again,not willing to give you want you want even if they have it . Mean people. We booked for a week and I have to ask them to clean the room and collect the garbage after 5 days cause the staff wouldn't bother to do us this service, it looked to us like they would do you a favor by cleaning your room like we haven't paid for it . What I've seen is that after you pay , forget about customer service here at this hotel. All they want is your money, nothing more and nothing less. Once you booked, you're hooked, don't expect to get the service for which you paid! Never again to this hotel!

Pleasant
Traveller Type:
  : Near the train tracks, very noisy

Good
Traveller Type: Solo Traveler
  : The carpet in the room was not cleaned Properly

Very Good
Traveller Type: Family with Young Children

Very Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Business Traveler

Good
Traveller Type: Solo Traveler

Very Good
Traveller Type: Traveling as Couple
  : The facilities are fine and room is rather large with good size Balcony. There are 2 points which are less convenient: 1. As per their www it says: . Thanks to the latest self-check-in concept at the Tilia Hotel, we offer our guests maximum flexibility on arrival and departure. This means you must check-in your self which I found quite challenging, as I did not always understood how it works. After 2 attempts I got it done. 2. It is located along the railways and if your room faces that side, one will have to close the well isolated Windows. However It was over 30 C warm when we arrived and we left the Windows partially open. As the trains are operating very frequent until late night, it dose disturb ones sleep. I would have agreed to pay more for a backroom, however with no staff available after 18:00 hrs, we had no other option. However, it was quite ok and slept fine, despite the trains.s
  : Make sure guests know about the Train noise and offer a quiet room at a higher rate. Make sure guests knows that reception is only attended at certain times and for the rest it is via Self- Check-in Machine ....!

Very Good
Traveller Type: Business Traveler
  : Easy machine check in, clean room, Balcony was very nice. The Wifi unfortunately only covered half the room and not the balcony.
  : Bad WiFi reception, every time you lose the connection to the wifi you have to re-enter the form with quite some data (room no, Name, check out date)

Wonderful
Traveller Type: Traveling as Couple