Auberge du Guintzet

Very Poor
Traveller Type: Solo Traveler
  : nothing
  : the hostel and staff are very unprofessional. it is basically a restaurant which offers beds upstairs. no reception, no lockers, no keys for the rooms . one of the housekeeping guys was shouting to me very disrespectfully, he doesnt understand nor want to understand. the girl serving in the restaurant checked me in without giving me the key of the outer door, she didnt tell me any info about the door keys unless when I asked her. she apparently is very new. they took from me 20euros (temporary) to take the outer door key and the next morning i gave it back they gave me 20 Swiss franks and not euros. Everything was very unprofessional and they are very beginners and trying to manage it with very low experience in hosteling and at least the way they deal with guests should be more respectful. Experience was awful, very unsecured untrusty and unworthy half of the value. I dont recommend it to anyone and I will never go there again.

Disappointing
Traveller Type: Business Traveler
  : Price
  : Beds were not adequately prepared, felt unhygienic.

Very Poor
Traveller Type: Business Traveler
  : If you want a professional accommodation, don't go there. If you don't speak french, don't even think about booking this place. I arrived on a sunday and because on booking.com it says Check-In is only until 6pm, I tried to call the place multiple times that day and no one answered. Which means until arrival I didn't know if I will be even able to stay there. I was stressed the whole afternoon. Plus, I sent multiple messages over booking about the Check-In but no one replied.When I arrived, no one was there. Just other guests, who were so kind to help me and give me the private number of the owner. I had to leave very early the next day so I had to pay the same day; so I called to ask if someone was coming tonight. The person on the phone only spoke french and insisted on me speaking french. Finally, he gave the phone to a girl who could speak English. She said she will be over in 1-2 hours and we can do the payment. She arrived and she was really kind and nice and I paid. Then I thought everything is fine. BUT later that night around 10pm the owner (I think it was the owner) arrived and ONLY talked french to me and DIDN'T STOP talking french even though I said MULTIPLE TIMES I don't understand french (I said it in french!!). I understand very little french so what I could understand was that he accused me of not having paid!!! I tried to tell him that a girl was here and that I paid but he didn't stop talking angrily in French, even when I showed him the bill of the payment he didn't believe me because the room where we were to pay was locked. What he didn't understand is that the girl locked the room again when she left! He was so annoyed by me and angry even though I did nothing wrong. Absolutely ridiculous. It was an absolutely improfessional, nerve wracking, rude experience and I would NOT recommend this place to stay.

Pleasant
Traveller Type: Solo Traveler

Very Good
Traveller Type: Solo Traveler
  : The price is good for the comfort.
  : There are no lockers.There were five guys in one room. It is ok but you need lockers where you can put your luggage.

Very Good
Traveller Type: Solo Traveler
  : Clean and comfortable
  : Location. For me, it didn't matter but for tourists it's not the best location (although very close to old town of Fribourg, only a few bus stops away).

Good
Traveller Type: Solo Traveler
  : New, accessible location
  : Missing facilities like lockers, high price

Wonderful
Traveller Type: Solo Traveler

Poor
Traveller Type: Solo Traveler
  : quiet and clean
  : the French waitress who was doing the checking in was extremely rude and actually told me to go away before 2pm. I just wanted to store my luggage. Then she sneered and forced me to fill out all my documents despite it already existing in their system.

Disappointing
Traveller Type: Solo Traveler
  : the dorms have adequate privacy with good curtains. there is a charging port as long as you have the correct European narrow plug. there is good Wi-Fi
  : there were no lockers for valuables. the beds were not guaranteed/wasnt sure if someone had just slept in it. the soap dispensers were empty. hairdryers.