Hotel d'Alcantara

Very Good
Traveller Type: Traveling as Couple

Wonderful
Traveller Type: Family with Young Children

Good
Traveller Type: Business Traveler
  : Surrounding is beautiful to see.
  : Breakfast could be improved.

Good
Traveller Type: Family with Young Children
  : Very nicely decorated, staff friendly. Hire staff provided plenty of up to date information ahead of the trip. Hotel very clean. Breakfast was varied of great quality.
  : I did not like the room. It was on the ground floor next to the staff room and night entrance. The windows were very small and were at street level so not convenient to open windows. It makes the room very dark. Therefore disappointed compared to the compared with the pictures of similar rooms on the website. We arrived late at night so were quite eager to sleep but would have liked to know about the room ahead of arrival. Think this is were improvement can be made is when a customer notifies (which I did at time of reservation) of a late arrival (beyond reception opening time) information about the room should be provided and if an alternative is available, it should be suggested before arrival. The heating was also extremely high on arrival considering this time of the year. (However this was sorted out quite quickly after asking reception) but not very energy savvy. The parking could be managed in a better way instead of first come first served, should have a barrier around to ensure only hotel customer park with a code. On arrival there were local builders with their van taking 2 parking spaces.