Smartflats Design - Opera

Fair
Traveller Type: Family with Young Children
  : Location
  : The coffee machine was found Brocken.The smoke sensors are continuously beeping on every 5 mn. No response from back-office although my complaint

Pleasant
Traveller Type: Family with Young Children
  : The location in the Opera district is great: there are tons of restaurants and shops. It is very close to St. Denis church with its famous wooden altarpiece. It is a 5-minute walk from the #1 Bus to the main Guillemins railway station. The apartment was well equipped with a dishwasher, washing machine, TV.The apartment has plenty of natural light: there are lots of windows in the living room. It has a skylight in the bedroom.
  : The legs at the foot of the sofa bed were broken so it would tip down. I contacted the host with our address and some photos. They replied the next day asking for the address so I resent it. They replied the following day asking for photos so I resent those too. After these two days of procrastination they thanked me for letting them know. They didn't fix it. We were able to make it work by putting a small table under the foot of the sofa bed. The shower was a bit moldy (black in the shower tray). The drain was too slow to keep up with the flow so it flooded the floor. To avoid this you have to run the shower in short bursts and wait for it to drain. There were a few inconveniences: there was no shower gel in the shower; there was no plug in the sink and the light over the sink didn't work. There was a battery missing from the safe so that didn't work. Ask the smoke alarms had been removed. The neighborhood was very noisy. People are shouting most of the night. Cars with exceptionally sound systems drive through all night. People rev their engines and drive through at high speed. The building entrance lobby smells. I suspect this was because the owners keep carts of laundry in there.

Poor
Traveller Type: Family with Young Children
  : The size, the location, the decoration, and furniture.
  : The communal areas are dirty, nobody cleans, there was broken glass on the stairs, cages of dirty laundry permanently blocking the main entrance of the building, blocking the staircase access and the lift doors, the lift doesnt work, no internet in my flat from the second day onwards, the tv doesnt work, nobody available in the support line, I spent huge amounts of my time calling the support line to get someone to get me the Wi-Fi fixed all I got was silence, empty promises, lies, and even a rude staff telling me blatantly that there would be nobody to help me, period.

Very Poor
Traveller Type: Traveling as Couple
  : the very bad maid, it is taken for granted, very insensitive, she is of Albanian race

Very Poor
Traveller Type: Family with Young Children
  : I WOULD GIVE A -10 IF I COULD!!!!!!!!!! Nothing went well from the day we got there. First of all, they gave us the wrong door codes, we had to reach out to them for almost 1 hr to get them on the phone. They give new codes and SURPRISE!!!!!!!! we have 8 LUGGAGES carry.... well NO ELEVATOR WORKING!!!! AND IT STINKS YOU JUST WANT TO VOMIT!!!!! WELL. COMING STRAIGHT FROM THE AIRPORT.... WE HAD NO OTHER CHOICE BUT TO STAY THERE!!!!
  : WE TRY AS MUCH AS WE CAN TO CARRY THE HEAVY LUGGAGES WITH 2 BABIES IN HANDS UP THE LONGST FLIGHT OF STAIRS...... AND GUESS WHAT AGAIN.... THEY GOT US THE WRONG APPARTMENT !!!! WE HAD PAID $1100 FOR 9 DAYS FOR AN APPARTMENT WITH A TERRASSE!!!! WE DIDN'T GET THAT ONE!!! wE FINALLY SEE THE APPARTMENT AND NO WI-FI WHATSOEVER!!! NO INTERNET CONNECTION FOR THE KIDS TO WATCH TV, WE HAD COME FROM CANADA SO, NO SIM CARDS, WE HAD TO USE OUR ROAMING DATA AND SERVICES TO REACH CUSTOMER SERVICE, ONLY FOR THEM TO TELL US THAT NOT ONY HAVE TO USE OUR OWN INTERNET TO TAKE PICTURES OF WHAT WAS WRONG SO THAT THEY FIX A PROBLEM THAT WAS NEVER FIXED UNTIL WE LEAVE!!!! WORST SERVICE...NO NO NO... WORST EXPERIENCE SOMEONE CAN HAVE ON VACATION.... BECAUSE NO SERVICE AT ALL!!!!

Fair
Traveller Type: Traveling as Couple
  : No terrace as advertised. No WiFi.

Very Poor
Traveller Type: Business Traveler
  : C'tait mauvais Booked for 3 nights, and I can boldly say it is the worse accommodation we have ever stayed. First, the code for the front door did not work. No one was around, luckily someone was coming out, so we got in. Upon entrance, it smelt so badly you will think a dead animal was stowed somewhere under the stairs.The elevators did not work either, so we had to endure walking up the flight of smelly stairs to our place on the 3rd floor.The house itself was not clean. It was so irritating. The couch had stains on it. In one of the rooms, foil paper was used as a window blind. The other room that had the balcony was nothing like the pictures. Generally, the place was poorly maintained.We complained and nothing was done for the 3 days spent, but at 10:34am on check out day, a man came into the room without knocking to ask us to check out. Check out was at 11am. It baffles me how one can have property in a good location but refuse to maintain it.I generally never leave bad reviews but if I can give this accommodation a minus 100, I would.
  : Booked for 3 nights, and I can boldly say it is the worse accommodation we have ever stayed. First, the code for the front door did not work. No one was around, luckily someone was coming out, so we got in. Upon entrance, it smelt so badly you will think a dead animal was stowed somewhere under the stairs.The elevators did not work either, so we had to endure walking up the flight of smelly stairs to our place on the 3rd floor.The house itself was not clean. It was so irritating. The couch had stains on it. In one of the rooms, foil paper was used as a window blind. The other room that had the balcony was nothing like the pictures. Generally, the place was poorly maintained.We complained and nothing was done for the 3 days spent, but at 10:34am on check out day, a man came into the room without knocking to ask us to check out. Check out was at 11am. It baffles me how one can have property in a good location but refuse to maintain it.I generally never leave bad reviews but if I can give this accommodation a minus 100, I would.

Very Poor
Traveller Type: Family with Young Children
  : Thank you for making us struggle for the last few days and making us have the worst holiday possible. The lift wasnt working and we had to walk up and down 80+ stairs. I mentioned that my child has a disability and couldnt walk much and I also couldnt pick him up because hes 6 years old and I wouldve had a backache but still nothing was done and we had to struggle the whole week. We complained to the smartflats many times but they kept telling us that theyll get back to us but no one got back to us. The apartment wasnt like its shown in the picture. Nothing was working including the tv, Wi-Fi, microwave. And the curtains were broken so they decided to put foil on it. There were mosquitoes everywhere in the building. Whenever we would enter the building there would be a horrible smell that we were unable to bear it for even few seconds. Overall the biggest problem was my child had an eye infection, mosquito bites everywhere and now hes unwell. I will never recommend this to anyone.