Smartflats Design - Cathédrale

Fair
Traveller Type:
  : The location is good.
  : We booked 2 apartments with lifts to carry our luggage but one with elevators not working. Dirty, Full of garbages on the way of staircase.They sent us the wrong key number to the apartment so that we had to wait one hour to have the correct key.

Poor
Traveller Type: Family with Young Children
  : The location was good. Check in was reasonably easy. At first glance the unit looked nice.
  : No hot water in the shower. One of the towels was a hand towel not a bath towel. There were ants in the fridge. And the radiator fell off the wall causing a small flood and nothing to clean it up but our clean both towels.

Very Poor
Traveller Type: Family with Young Children
  : I didnt like anything
  : Hi, we had a lot of issues and we contacted smartflats but didnt get any solution.There is very bad smell in the shower room and there is mold and its light doesnt work. Fridge door is broken, living room floor and door is broken and its wall paper is ruined and ripped. Dishwasher is disgustingly dirty and rusty. There is no toilet tissues. No enough blankets and the blankets that we have are dirty with blood and yellow stains on them. We efound bed bugs on our beds and my 2 years old has been crying at night because of bugs biting. Somebody was sleeping outside our door. From when we are back we have itching and rash. We have been to the doctor and they said that it is scabies which passes from bedsheets and in fact there were small insects on the beds. I can send you pictures of every issue explained.

Very Poor
Traveller Type: Business Traveler
  : Location
  : There were a lot of problems:1. Blockage in the sink.2. Leaking from the ceiling in toilet and there is electricity board underneath.3. In the kitchen all the pots were dirty as you can see in the photos attached.4. Dishwasher was dirty and stinks.5. Floor tiles with cracks.6. Flate was on the second floor without lift and there was no light. I need to use my phone torch to come upstairs with my children which was not safe.7. Smart TV without remote.8. Hot water was available during the whole stay. I have called them, contacted them via WhatsApp (provided by them) and also email them but nothing changed. Every time they replied that they received the complain and will solve the problem but nothing changed.

Disappointing
Traveller Type:
  : Location was good
  : Poor lightining in stairs. Property had not been properly cleaned. Beds not overly comfortable, pillows tiny and no spares. Bed linen stained.

Poor
Traveller Type: Business Traveler
  : Not clean Front door glass shattered Hallway to elevator covered in bin juice Ants in the kitchen and bathroom Broken kettle No towels or toiletries Two sets of used eyelashes on night stand Had to buy cleaning products and towels

Disappointing
Traveller Type:
  : Lots of space and in the middle of the coty centre. So thats good. Easy access to food and shops.
  : It is very filthy. Bedbugs, ants and insects all over the livingroom and kitchen, also in the shower we saw insects crawling. There were huge spider webs in the bedroom and dust all over the floor, lamps and vents.

Wonderful
Traveller Type: Traveling as Couple

Very Poor
Traveller Type: Traveling as Couple
  : i guess the bathroom that was lacking towels
  : At arrival I got told on the phone that i need to pay a deposit, after not being able to pay it online, i called again and a colleague of the previous guy told me it is not required in my instance then gave me the code of the appartment. when i tried to go inside i pressed the code in and the cleaner was right behind the door on the other side looking at us in a hostile manner. he mumbled in french and was very unfriendly, when we tried to enter he did not let us and came out the door, closed the door and demanded that we enter the code again. it seemed that he was racially profiling us and not believing that we paid for the appartment. we remained friendly and did what he told us to do, trying to communicate even though we do not speak french. once he saw that he was in the wrong, he simply shrugged his shoulders and his demeanor did not change. he finished ''cleaning'''up very quickly afterwards and did not answer my remaining questions about the appartment, and just left.It was the worst cucstomer experience, stay at a hotel and i have booked many trips in the past in many different countries. when trying to call the customer service, i heard that i got connected and the agent simply ended the call instantly (multiple times). when they did pick up i always got the most automatic response as if i was talking to a bad working ai generated robot. no empathy, no patience, no understanding nothing.when trying to call the customer service, i heard that i got connected and the agent simply ended the call instantly (multiple times). when they did pick up i always got the most automatic response as if i was talking to a bad working ai generated robot. no empathy, no patience, no understanding nothing. i called 17 times asking about a possible relocation since the bed was literally broken and unusable, they kept on telling me to wait and wait and wait until i called them again at 23:00 for them to tell me there were not any other rooms.

Very Poor
Traveller Type:
  : Very poor and dirty
  : Dirty