Jardin Secret

Very Good
Traveller Type: group
  : The staff were super friendly and full of smiles. We had had to message them to say we were delayed a little and they replied immediately. The rooms facing in to the courtyard are really quiet, spotlessly clean, and were cleaned every day with fresh towels supplied each day too. Central heating was available, we stayed in June and a tiny bit of heat was welcome on a couple of the days. Fabulous comfy beds. Great en-suite with walk-in shower. View of the garden was lovely. Real plants in the rooms rather than fake plastic, nice!
  : Having been told to use the lift we found there was no button in the lift for accessing the first floor where our rooms were, not a major problem as long as you are ok walking up stairs with heavy cases. There was no where to place our luggage, just a window seat to lay our cases; no drawers etc. Our room did not have a safe to store passports etc, our friend's much larger room next door did; they also had a bath (we paid the same amount for the two rooms). We did not eat at the hotel as Brussels is full of fabulous restaurants and cafe´s near by, so cannot vouch for their menu.

Good
Traveller Type: review category business travellers

Very Good
Traveller Type: with friends

Pleasant
Traveller Type: family with young children
  : The location is good, some of the feature presented on booking were nice and according to reality, breakfast was good, and there were free umbrellas for the guests to borrow.
  : The hotel is hard to find, no parking whatsoever, the lobby, breakfast room and the room itself are very dark with poor natural and artificial lightning and shabby... the room we got was on the attic, right next to the elevator (314), with a very small roof window, which closes automatically when it rains, of course! And it rains a lot in Bruxelles!! So here we are, with the only window closed and NO air conditioning, in the summer!!! It was dark and humid and hot! No pictures on booking with this kind of room! Thins kind of room should not be offered for rent, because there is no air in it !! All of the online pictures shows rooms with big windows and a lot of light... that seems a little misleading to me!! To add more horror to the story, being up since 4 am to catch the flight, trying to get some sleep, but on the first night here, the fire alarm went off in the middle of the night and went on and on for minutes, and it was extremely loud and scary, nobody from the staff came to tell us anything what was going on, guests were on the hallway ... it stopped eventually. No fire, of course. We could not sleep for hours after that, and then, the alarm went off again 3 times in the early morning. Night from hell!! In the morning, nobody came with an appology or an explanation, only when we explicitly ask, we were told there was a malfunction and to write an email to the mangement if I have a complain... so I wrote it, and the answer came very late, before the last day, to say they offer for all the mess a free breakfast... We were very dissapointed, we stayed over time in many hotels, from 2 to 5 stars and never experienced such a thing.

Very Good
Traveller Type: family with young children
  : Room arrangement was convenient to the familyOffers a good breakfast However many more nice places to eat around the hotel with 5 min walk.
  : Staff was not much aware of the city to help usTaxi drivers cannot have access to to the doorstep of the hotel

Pleasant
Traveller Type: family with young children

Wonderful
Traveller Type: family with young children
  : The hotel was easy to find. The staff were very helpful and the surroundings are lovely. The rooms are bright and spacious and the garden & pool just add a lovely touch. We swam several times during our short visit.
  : The pool is small, which didn't bother us as it provided a chance to cool off, but other guests seemed bothered by this.

Very Good
Traveller Type: group
  : Very nice room. Very clean. The pool is deceiving. Location is good if you want to shop. Breakfast was very good.
  : Pool is not really a pool. Wish there was a bar and a bit far from some of the things we wanted to do but good overall

Good
Traveller Type: review category business travellers
  : Loved the location and the secluded garden.
  : In parts it felt a bit budget. The room had no fridge, the towels were small, thin and crispy, the shower gel provided had been topped up with water.

Good
Traveller Type: group
  : Location was good - quire central. The room was nice and clean and had a nice view out onto the pool
  : N/A