Smartflats Design - Theatre

Good
Traveller Type:
  : Very close to the main shopping street and old town
  : Bed bugs. Every morning we woke up with bite marks on our bodys. A simple mattress protector would go a long way

Good
Traveller Type: Family with Young Children
  : The location was very good and we loved the size of the rooms. They were so spacious. The linen was clean and fresh and the kitchen had all the mod cons: microwave, oven, hob, espresso machine, kettle. There was also an iron and ironing board; good for ironing the dresses we brought for the event we were attending nearby. A bread toaster in the kitchen wouldve enhanced the kitchen offerings.
  : Overall the flat was very good and met our expectations. However, we had some issues and I felt the customer services team were not very good at dealing with requests. Both our issues were not resolved during our stay, which was very disappointing for us and meant we had to take time and money to resolve them; distracting us from our holiday. 1. We were 4 adults - mother, father and 2 grown-up children (1 male, 1 female) so we planned for my daughter to use the sofa-bed in the living room and my son to use the double bed in the 2nd bedroom. There was a duvet, pillows and pillow cases in the linnen room, but no sheet and duvet cover. When I rang customer services they refused to provide the linnen and said we hadnt booked for the sofa bed to be used. They then wanted to charge me an additional EUR35 for the linnen and for me to put my credit card details on an e-mail. I refused to do this as this is not safe. We bought some linnen in a nearby shop so my daughter could sleep on the sofa bed. 2. Also, the TV was missing an HDMI cable; to link it to the set-top box. We reported it, but got no reply. So, we bought an HDMI cable and tried to get the TV to work (we used the instruction booklet in the flat), but it was now asking for a 9-digit code or landline number. I rang customer services again and they asked me to send an image of the message to them. A handy-man did arrive on Saturday afree noon, but he didnt have the code and he was not informed what the problem was. The issue was therefore not resolved, and we were unable to use the television facilities.

Poor
Traveller Type:
  : Location was good. It has room for 5-6 people, so its not expensive, per person.
  : No heating (below 10 deg celsius outside)!!! It was freezing. Theres not much apart from beds, nowhere to store your clothes. Bathroom doors cant be locked. Windows cannot be opened.

Poor
Traveller Type:
  : I loved the rooms and location
  : I asked three times to charge my card and the payment failed due to my bank blocking it and I automatically got a 42 euro charge. I also paid 100 euro for eary check-in which they declined and im still awaiting a refund for it.