Bergresort Hauser Kaibling by Alps Residence

Very Good
Traveller Type:

Poor
Traveller Type: Family with Young Children
  : location
  : Staff hospitablyChalet facilities werent working resturant was closed during our stay

Wonderful
Traveller Type: Family with Young Children

Very Poor
Traveller Type: Family with Young Children
  : Nothing
  : The Chalet is very expensive I was hoping to see a level of services that match the price, it was a huge disappointment! First, I reserved a Chalet with a private pool, they gave me a Chalet without!! They claimed that my reservation was for a Chalet without a swimming pool, I called Booking they confirmed my reservation with the pool, they continued to refuse giving me the Chalet I reserved, they claimed that the Chalets with pools are fully booked!! I asked for the manager, they told me she will speak to you after 2 days!!! On the 3rd day I manage to speak to the manager, She was rude and angry why I got her involved!!!, Second, They will take 500 Euros as a gurantee, becareful it was a strugle to get it back, they took some of that money, after a strugle they claimed that they deducted my money by mistake!! Third, No Microwave, No Iron, I asked for detergents, they refused to supply! Fourth, they refused to operate my Bathtub, they claimed that it is illegal to operate Bathtubs!! so why we have them?!! and why my neighbours have their bathtub operational!!! it depends on whom you are and your luck!! What a Shame!!

Very Good
Traveller Type: Family with Young Children

Wonderful
Traveller Type: Family with Young Children
  : The great location, the accommodation , the cleaness
  : Unavailablity of a washing machine and iron and fans or any means of air in hot weather

Very Good
Traveller Type: Family with Young Children
  : Good
  : Wooden place

Very Poor
Traveller Type: Traveling as Couple
  : I liked the location, view, jacuzzi, sauna, facilities and cleanliness
  : The hotel administration dealing was extremely bad, they took 100 from my visa card 2 weeks post my checkout and when I inquired they say it's for cleaning the room after you! Aren't they supposed to be a hotel with room services and housekeeping? Why shall I pay for something like that?! And to claim that it's for cleaning the room after 2 whole weeks from my checkout day! That's nonsense!

Pleasant
Traveller Type: Family with Young Children
  : The view is exceptional, the pool was clean and heated all the time, the kids love it. The apartment was decorated in style, and the kitchen is well equipped with all necessary tools. We loved the outdoor pool furniture while laying back and enjoying the view.
  : The bread slice toaster had a note "broken" we also reported the reception. Although acknowledging our complaint, the toaster was never replaced or fixed either. Reaching the apartment through lots of stairs is not easy when carrying luggage. Some room beds were not set for us. The soap dispenser was empty on some bathrooms, never filled or replaced, although reported. Bathroom sinks were tiny.

Very Good
Traveller Type:
  : Private pool, sauna,location.
  : Size of toilets very small, villa rooms not comfortable.